FAQ & Site Info

If you are not familiar with eCrater, any item that shows download on the item page means that right when you purchase that item, a Download Button/Link will be visible on the final checkout page. The same download information will also be contained within the emailed receipt. ***Be sure to check your SPAM folder.

It depends upon the item. If it is a shipped item, A refund will only be issued upon return of the item in salable condition. If it is an electronic or downloadable item, no refund will be given once the item has been downloaded from our servers. All downloads record your IP address, timestamp, and geographic data. *Your item is non-refundable, non-replaceable or both. An example of this would be a consumable product such as retail packaged software, downloadable software, license codes, etc. that are consumed once they are used.

Most are. If an item is used, refurbished, etc., it will be clearly stated in that listing. We have multiple business retailer agreements and most of what we list in this store are overstock and leftover inventory.

The Instant Download feature works only with PayPal Express Checkout and when unique license codes are not required. When using PayPal standard payment, your digital delivery will be fulfilled within 24 hours, but usually much quicker. please contact us including your order number if you have not received these items within 24 hours.

*Your item is non-refundable, non-replaceable or both. An example of this would be a consumable product such as retail packaged software, downloadable software, license codes, etc. that are consumed once they are used.

Consumable Product Return Policy This is our Consumable Product Return Policy. Items covered by this policy cannot be returned. Consumable products may include, but are not limited to, Printer Ink, Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Digital Downloads, Paper Products, and etc. that are consumed once they are used. Retail Packaged Software, Downloadable Software and Digital Downloads Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets software system requirements prior to purchase. Generally, software system requirements are available on or from product detail pages. Once you have purchased Retail Packaged Software, Downloadable Software and/or Digital Downloads, we encourage you to install or download it, if applicable, and to access it promptly to ensure that you have received it.